FAQ

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept payment by Visa, Mastercard or Paypal. 

IS IT SAFE TO USE MY CREDIT CARD THROUGH THE ONLINE STORE?

All transactions placed through the Cleopatra's Bling online store are processed through Stripe.

This system ensures fraud protection measures are maintained & cardholder data is secure & encrypted for buyer security.

WHAT IS THE TURNAROUND TIME ON MADE TO ORDER PIECES?

Made to Order pieces are handmade in our Istanbul Studio when your order is received. Given our strong attention to craftsmanship & quality, these pieces take approximately 2–4 weeks to ship. A notification of shipment will be delivered to your email account once dispatched. In the case you require a faster turnaround time, please contact us via email prior to placing your order to ensure we can meet your time requirements.

CAN I SHIP MY ORDER TO AN INTERNATIONAL LOCATION?

Yes, we ship worldwide. 

CAN I PAY IN MY OWN CURRENCY?

We provide the ability to view our online store in your preferred currency (AUD, GBP, EUR, USD), for ease of conversion, however all transactions settle in Australian Dollar (AUD) in our account. 

HOW WILL I KNOW IF YOU HAVE RECEIVED MY ORDER?

After your order is placed, you will receive a notification to your email account that your order has been received. Please note, your order is not confirmed until payment has been received & items prepared for dispatch, at which point a notification to your email account regarding the shipment information will be sent.

WHEN WILL I RECEIVE MY ORDER?

Orders within Australia are sent with Sendle Courriers and will be received within 1–4 business days for Metropolitan areas, and 3-10 business days for Rural areas. International orders will be received within 3–12 business days. Once Sendle has picked up your order from our Melbourne HQ, you will receive a notification from both Cleopatra's Bling and Sendle. Please note that Sendle cannot deliver to PO boxes, and we require a street address and telephone number so that Sendle can reach you. 

International orders are are powered via UPS International and will be received between 5-7 working days after shipping. You will receive tracking via email. 

DO I HAVE TO PAY IMPORT AND DUTY CHARGES?

Import & duty charges are not included in your purchase, and are the responsibility of the customer. For further information around expected duty and taxes when importing to your country, please visit your relevant customs website.

CAN I SCHEDULE A BESPOKE CONSULTATION?

Available for appointments in person depending on her location, when travelling abroad, Olivia Cummings, designer of Cleopatra's Bling, meets with clients to establish a creative outlook for each special commission. If unable to meet in person, Bespoke pieces can be created via remote communications. To schedule a one-on-one appointment, please email olivia@cleopatrasblingjewellery.com

I CHANGED MY MIND. CAN I RETURN MY JEWELLERY?

All product information is listed in the item description, so please choose your piece carefully as we don't refund or exchange due to change of mind or incorrect sizing. 

If you're unsure of your ring size, check our ring size guide. 

Wear and tear over time is normal & not considered a fault.

WHERE IS MY INFORMATION STORED?

At Cleopatra's Bling we will never sell, rent, or share your personal information with anyone. Information submitted to us is only available to our employees and contracted service providers that are processing your order or tending to your other requests. Any information and data we gather is only used to learn more about customers so Cleopatra's Bling can better serve you in the future. If changes to this privacy policy are made they will be posted here promptly.

WHERE IS MY JEWELLERY MADE?

Olivia hand crafts all designs in wax in her home studio in Istanbul or Naples, where she lives. All bespoke pieces are made and sent from Istanbul, Turkey. All pieces from the main collection are made with a small team in Bali. 

WHAT IF SOMETHING I ORDERED ARRIVES DAMAGED?

Oh no! Contact us right away with a photo and your order number. 

IS MY PACKAGE LOST?

If your package has been lost in transit, please reach out to us right away.

After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.

CAN I RETURN A SALE ITEM?

All items marked final sale have been reduced in price and cannot be returned for a refund or online credit in the form of an e-gift card, or exchanged for a different size, colour, or style. We understand that buying Final Sale items can be tricky, so if you have any questions about sizing or fit, please reach out to us before placing your order.

IS MY JEWELLERY MANUFACTURED ETHICALLY?

We are proud to say that all our products are made by happy hands. We are uncompromising in our commitment to nurturing long-term relationships with suppliers who treat their workers fairly. We know each worker on a personal level, be it Huseyin in Istanbul who polishes gold orders or Suci in Bali who emails us updates. 

THE ITEM I WANT IS SOLD OUT. IS IT COMING BACK?

Because our pieces are made individually and often with limited stones, and coins, not all pieces can be re-made in exactly the same way. However we will write on the website if they are coming back when sold out. 

CAN I CHANGE FOR A DIFFERENT SIZE OR STYLE?

Unfortunately, we can't support exchanges as this time. 

DO YOU HAVE ANY OFFLINE RETAILERS?

Yes, you can check our stockists page here

HOW CAN I GUARANTEE THAT THE PRODUCT I PURCHASED IS AUTHENTIC?

Authentic Cleopatra's Bling products are available on our website (www.cleopatrasbling.com) and at our stockists locations here: https://www.cleopatrasbling.com/pages/stockists. Our company does not offer merchandise for sale through individuals, flea markets, unauthorised retail locations, or at auctions.

WHAT IS CLEOPATRA'S BLING DOING TO COMBAT COUNTERFEITING?

As one cohesive unit, we participate in numerous enforcements such as taking legal actions against counterfeits through takedown of the counterfeit websites.