Cleopatra’s Bling RETURN POLICY

Cleopatra’s Bling accepts the return of unworn and unused items in their original condition upon presentation of the original invoice within 14 days of order receipt, for exchange or store credit.

Please process your exchange via our portal, here.

Purchases made at Cleopatra’s Bling stockists, are subject to the return policies and procedures of that vendor and will not be accepted for return in person.

Cleopatra’s Bling cannot be held liable for return parcels that are lost. In turn, we require returning the parcel using tracking.

Where a store credit is elected, we will communicate via email to confirm once this has been processed.

Any Bespoke or Custom pieces are final sale, and cannot be returned for exchange or credit.

All the pieces on sale or discounted cannot be returned for exchange or credit.

Please direct any questions or concerns regarding our Return Policy to



If a faulty item is received, please contact our Customer Service team to arrange return via post for assessment.

If the item is deemed to have a manufacturing fault, a repair or replacement will be issued. A refund will be issued if we cannot repair or replace the item.

Return postage of items with manufacturing faults will be covered by Cleopatra’s Bling.

Please consider and follow the recommended care instructions, sent with each order, for all Cleopatra’s Bling items. Those considered faulty due to reasonable general wear and tear or customer mistreatment will not be considered for replacement or refund.

WHICH MATERIAL IS RIGHT FOR ME - Vermeil, Gold-plated, Sterling Silver, or Solid Gold?

Gold-plating is delicate by nature, and it is normal for it to wear over time. Items that have experienced wearing can be taken to a local jeweller for re-plating, should the customer so desire. Cleopatra’s Bling is not responsible for any costs incurred.

Gold-plating is an excellent choice for a customer looking for a accessibly priced item not intended for daily wear. Customers looking for an option for everyday wear should consider vermeil, sterling silver, or solid gold as an alternative to gold-plating, particularly for items that come into frequent, close contact with the skin.



In order to make a return for exchange or credit note please use our portal. Refunds for change of mind are not accepted.

Cleopatra’s Bling reserves the right to deny a return if it does not meet our returns policy.

In the event that a return is receive, which, upon inspection, does not meet our requirements, we will return the item to the customer at the customer’s expense.

For more information, contact us or consult our FAQs.