Terms and Conditions

RETURN POLICY

Please process your exchange via our returns portal, here.

You may returns items for exchange or store credit within 14 days of receipt under the following conditions:

  • They have not been worn
  • You have proof of purchase
  • You have the original packaging

EXCLUSIONS

The following limits apply:

Compensation

  • Refunds for change of mind are not permitted

Purchase Venue

  • Purchases made via a stockist are subject to the return policies of that vendor. Please contact them directly.

Products

The following items are final sale, and are completely excluded from return for exchange or store credit due to change of mind after payment has been received:

  • All items which have been reduced in price, such as a sale item or one to which a discount code has been applied
  • Earrings that have been tried on, for reasons of hygiene

Bespoke

Each Fine, made-to-order piece is a unique creation, crafted specifically for you based on your design preferences and our consultation. Examples of Fine items include but are not limited to: all pieces made from solid gold, or customised in any way, including pieces that are made to measure in a specific size.

Change requests or cancellations must be made within 24 hours of receiving your order number. After 24 hours no further changes or refunds are possible, as production is deemed to have commenced.

Refunds are only applicable if there is a major fault with the piece as outlined by Australian Consumer Law (e.g., a defect that would have prevented the purchase, the item is unsafe, or the final product significantly differs from the agreed-upon design).

Receipt of Items

Returns are only the responsibility of Cleopatra's Bling once they have been received by a staff member at our Melbourne address and checked for compliance with our returns policy.

Pieces which fall in the following categories are not eligible for compensation:

  • Items lost or damaged in transit on return from the customer to our specified address
  • Items which, upon inspection by our staff, do not meet the returns policy. These will be returned to the customer's original order address at the customer's expense.

Please direct any questions or concerns regarding our Return Policy here.

 

FAULTY ITEMS

If a faulty item is received, please contact us here with a photo or the fault and your order number.

Return postage will be covered by Cleopatra's Bling, up to the amount originally paid.

Wrong Item Sent

We are very sorry! Human errors happen in our small team on very rare occasions. We will send the correct item as soon as the return is received.

Manufacturing Fault

Due to the handmade nature of our jewellery, on a handful of occasions there may be a human fault in the production process.

We will repair or replace your item as soon as possible. A refund will be issued if these avenues of compensation are not available.

Further Information

Please consider and follow the recommended care instructions, sent with each order, for all Cleopatra’s Bling items.

Those considered faulty due to reasonable general wear and tear or customer mistreatment will not be considered for replacement or refund. More information about choosing the right material for you, as well as caring for your jewellery can be found in our FAQs.