Returns

Cleopatra’s bling RETURN POLICY

Cleopatra’s Bling accepts the return of unworn and unused items in their original condition upon presentation of the original invoice within 14 days of order receipt, for exchange or store credit.

Online purchases can only be returned for exchange via post, to the Cleopatra’s Bling Head Office

Purchases made at Cleopatra’s Bling, are subject to the return policies and procedures of that vendor and will not be accepted for return in person.

Cleopatra’s Bling cannot be held liable for return parcels that are lost. In turn, we require returning the parcel using a registered postal service.

Where a store credit is elected, we will communicate via email to confirm once this has been processed.

Any Bespoke or Custom pieces are final sale, and cannot be returned for exchange or credit.

All the pieces on sale cannot be returned for exchange or credit.

Please direct any questions or concerns regarding our Return Policy to cleopatrasbling@gmail.com

FAULTY ITEMS

If a faulty item is received, please contact our Customer Service team to arrange return via post for assessment. If the item is deemed to have a manufacturing fault, a repair or replacement will be issued. A refund will be issued if we cannot repair or replace the item.

Return postage of items with manufacturing faults will be covered by Cleopatra’s Bling.

Please consider and follow the recommended care instructions for all Cleopatra’s Bling items, as those considered faulty due to reasonable general wear and tear or customer mistreatment will not be considered for replacement or refund.

HOW TO PROCESS A RETURN

Customers must contact Cleopatra’s Bling by email within 14 days from the date of purchase in order to make a return for exchange or credit note.

In order to process your exchange or credit note, please email cleopatrasbling@gmail.com with the following information:

  • Original Order Reference Number
  • Date of Purchase
  • Items to be returned for exchange or credit note
  • State the reason for return
  • State your preference of exchange or credit note

Returns must be sent via Express Post or Registered Post and directed to:

Cleopatra’s Bling
19 Earl Street Kew 3101 Victoria Australia

Please note, Cleopatra’s Bling will not be responsible for return shipping costs nor duty reimbursement in the case of international purchases (other than faulty items) for the exchange of change of mind items. It is the responsibility of the customer to cover shipping costs to dispatch their updated order upon exchange of goods.

Cleopatra’s Bling reserves the right to deny a return if it does not meet our returns policy.